1. Rental Rate and Extension/ Excess Hours

Rate are quoted in Ringgit Malaysia. Rental rate are calculated on Daily/Weekly/Monthly. Minimum rental is one day (24 hours). Extra hour shall be charged at 20% of the daily rate per hour. Extension above 6 hours consider full day rate. Rate quoted are subject to change without prior notice.

2. Security Deposit

Deposit security will be paid at the time of booking: MYR 100 for small car, MYR 200 for Sedan and MPV, MYR 300 for van, SUV and Luxury and 20% of total rental. The deposit security will be refunded within 3 days working day AFTER you return the car. If you CANCEL your booking or change the car type after the deposit is made, your Confrim or security deposit will be burned and will not be refunded.

3. Mileage Policy

Driving area is within a radius of 200KM from Kota Kinabalu town. Driving from Kota Kinabalu to East Coast Sabah (eg: Sandakan, Kinabatangan, Lahad Datu, Tawau, Sempurna) or Sarawak will be charged MYR300 and subject to company permission.

4. Vehicle Collection & Delivery.

Please bring photocopy of your identity card/Passport, driving license or any relevant document to verify you working/home address. During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles. If the hirer found any damage or missing part before collect the vehicle, please inform our staff immediately. Any damage or missing part that is not reported earlier will be considered under the hirer responsibility. Surcharge of MYR25.00 will be imposed when delivery of vehicle is done between 05.00 p.m. to 08.00 a.m. and surcharge may apply for vehicle not returned to the renting location.

5. Collision Damage Waiver (CDW)

Collision Damage Waiver is provided to hirer to reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally cause damage to GRENDLINE TRAVEL/Owner’s vehicle, the hirer is liable to pay the excess which can be reduced ar per detailed below:

Vehicle Group

Below 1500cc 

Excess Liability : MYR 2,000

CDW fee (RM) : 15% per day rental

Reduced Excess Amount : MYR 500

At 1500cc

Excess Liability : MYR 2,500

CDW fee (RM) : 15% per day rental

Reduced Excess Amount : MYR 750 

Above 1500cc

Excess Liability : MYR 3,000

CDW fee (RM) : 15% per day rental

Reduced Excess Amount : MYR 1,000 

At 2000cc

Excess Liability : MYR 5,000

CDW fee (RM) : 15% per day rental

Reduced Excess Amount : MYR 2,000 

3000cc and Above

Excess Liability : MYR 10,000

CDW fee (RM) : 15% per day rental

Reduced Excess Amount : MYR 4,000 

CDW coverage will only be effective with the availability of a police report within 24 hours pertaining to the damages caused to the damages causes to the rented. Missing items or accessories are not covered by vehicle insurance and CDW.

6. Damage and Accident Current Accident in Rental Tenant.

The hirer accept and fully responsibility to repair all damage or pay Excess Liability amount with vehicle group. Lost or stolen during the period of Hire. As such, Hirer’s deposit shall be forfeited. (Responsibility for any Scratches on a car body, broken/ smash windshield, window glass & wiper, fender, bumper bend or fall out. Minor/Major damaged on all front & rear lamps, damaged on car seat, Any missing, damage item relating to the car.

7. Petrol, Parking, Traffic Fine.

Return of the vehicle with the same level of fuel tank and the vehicle is not returned with the same level of fuel to the one identified at pick-up time, you will be charged the cost of the missing fuel plus a refuelling charge.

The hirer is responsible for all parking fee, all summons traffic/JPJ/DBKK fine/compound incurred during the rental period.

8. Penalties of smoking, drinking alcohol, pets, during and doing indecent things is prohibited inside the car. Penalty MYR 300.

9. in the case of a damaged car or car can not be turned on during the rental, we will immediately repair the damage if possible, and if the damage can not be repaired immediately we will change the other car. In the meantime the tenant can not claim any costs such as fuel on the car, refund or other costs incurred by tenants such as taxi, grab, bus, and others cost.

10. battery damage caused by careless negligence does not close all electric vehicle switch such as headlamps, night lights, in-vehicle lamps. The cost of buy new battery a car tenant responsibility.

NO REFUND for cancellation booking fee after paying deposit confirm RM100 and security deposit refund within 3 day working.